DENTAL LAB MANAGER (Hermanson, Maplewood, MN)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual for the position of Lab Manager to join our company.

We have the following to offer:

• Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays

• Flexible working hours

• Career advancement opportunities

• Investments in the latest technology

• Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills:

• Ensure laboratory maintains and manage relevant proficiency and quality control standards

• Ensure individualized customer service, communication, and directly interact with customers in resolving issues as necessary including a system to monitor customer maintenance and plan for meeting industry standards for customer retention

• Measure and regularly communicate the operational performance (cost, quality, time, customer issues) through effective metrics and related capabilities (i.e., processes, systems, data)

• Hire, train, engage, empower, develop, and mentor laboratory staff

• Establish and conduct a professional employee evaluation system for rating performance, goal setting, and providing regular feedback to the staff members

• Establish a regular system of staff communication—including production/team huddles, team meetings, and all-lab communication

• Establish performance goals in collaboration with the Company’s Senior Executive Leadership team

• Establish, deploy, and continuously improve a standard, consistent way of managing laboratory to facilitate continued company growth

• Establish and manage departmental budget/P&L in coordination with CEO/CFO

• Assist in a plan for developing a sales and marketing strategy that integrates with the corporate sales team to attain budgeted sales revenue goals

• Plan and execute ongoing productivity improvement strategy across the laboratory operations, leveraging internal and external best practices

• Collaborate and interact with other departments such as R&D, HR, Accounting, and IT to establish and refine efficient and effective processes while ensuring the company's operational priorities are aligned with the company strategy

• Ensure Operations-related data, analysis, and guidance are provided in the preparation of bids for potential customer contracts as well strategic partner initiatives

• Assist in the development of and ensure accountability for production department materials and labor budgets

• Assist with product analysis and pricing development

• Attend tradeshows, meetings and other events as required

• Ensure that safety protocol and safe practices are being followed throughout the laboratory

• Minimize material waste and control material costs in conjunction with the finance department

• All other duties as assigned or as otherwise required

Qualifications:

• Bachelor’s Degree in Management, Business, or equivalent work experience. CDT or equivalent preferred.

• 5+ years in a leadership experience at the senior management, large dental laboratory/industry experience required

• Direct experience defining, deploying, and continuously improving operations and management processes

• Laboratory Information Management System (LIMS) software, Customer Relationship Management (CRM) software

• Operations Management: 5 years (Preferred)

• Senior Management level: 5 years (Preferred)

• Occasional travel required

*All new hires will be required to pass our standard employee background check*

Pay: $85,000.00 - $110,000.00 per year

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.