Sales & Service Career Manager Sales & Service Career Manager

DELIVERY DRIVER-Part-Time (MicroDental Canada, Hamilton, ON)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized Delivery Driver to join our dental lab in Hamilton, ON Canada.

Our Company has the following to offer:

  • Flexible working hours

  • Career advancement opportunities

  • Investments in the latest technology

  • Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Responsibilities:

  • Ensure timely delivery of goods to predetermined customers on specific routes

  • Review orders prior to delivery, loading and unloading company vehicle

  • Obtain delivery confirmations from each customer

  • Provide excellent customer service to our client base

  • Conduct inspections of vehicle before departing on delivery/pick up route

  • All other duties as assigned or as otherwise required

Qualifications

  • Strong organizational and customer service skills

  • Must possess a valid driver’s license and pass company MVR check

  • Able to lift up to 50 pounds comfortably

  • High school diploma or equivalent required

Pay: CA$17.60 - CA$19.00 per hour

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Job Type: Part-time

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Operations Career Manager Operations Career Manager

CERAMIST (MicroDental Canada, Hamilton, ON)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized Dental Ceramist to join our dental lab in Hamilton, Ontario.

*Qualified candidates with 5+ years of relevant experience are eligible for a sign on bonus of $1000 CAD, after 120 days of continuous employment.*

Our Company has the following to offer:

  • Excellent compensation plan with benefits including medical, dental, vacation and holidays

  • Flexible working hours

  • Career advancement opportunities

  • Investments in the latest technology

  • Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Responsibilities:

  • Responsible for producing the esthetics that our customers have come to expect

  • Responsible for facial cutback layering of porcelain, contouring, and glazing of high end anterior and posterior zirconia and e.max restorations

  • Proficiency in full contour crown and bridge contouring and stain and glaze

  • Ability to produce artistic, esthetic, and consistent, high-quality porcelain and staining work

  • Ability to do final quality inspection of crown and bridge cases with efficiency

  • Ability to match and create custom shades and meet tight deadlines

  • Operate a variety of dental laboratory tools and equipment

  • Maintain clean equipment and work area

  • All other duties as assigned or as otherwise required

Qualifications:

  • Knowledge of dental lab products, materials, terminology, and techniques preferred

  • Minimum of 5 years’ experience in porcelain layering, contouring, and finishing of ceramic restorations

  • High level of attention to detail with exceptional quality standards

  • Strong communication skills

  • Excellent hand/eye coordination

  • Ability to utilize magnification goggles for extended periods of time

  • Team player is a must with willingness to learn new responsibilities

  • High School diploma or equivalent required

Pay: $30.00 - $32.00 CAD per hour

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

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Operations Career Manager Operations Career Manager

DENTURE TECHNICIAN (MicroDental Canada, Windsor, ON)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized Denture technician to join our Quantum Dental Lab team in Windsor, ON Canada.

*Qualified candidates with 5+ years of relevant experience are eligible for a sign on bonus of $1000 CAD, after 120 days of continuous employment.*

Our Company has the following to offer:

  • Excellent compensation plan with benefits including medical, dental, vacation and holidays

  • Flexible working hours

  • Career advancement opportunities

  • Investments in the latest technology

  • Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills:

  • Acrylic finishing: complete denture/removable partial denture

  • Denture partial and Implant denture set-ups/waxing/finishing and overall knowledge of over-denture and attachments

  • Repairs/Relines

  • Knowledge of working with and processing hybrids. This opportunity will allow you to work with the digital denture process and specialists performing the all-on-4 technique

  • Ability to multi-task and self-motivated

  • All other duties as assigned or as otherwise required

Qualifications:

  • Knowledge of dental materials, terminology, and techniques preferred

  • 3 years of previous experience in relevant field with a good productive mindset and skillset

  • Experience and working knowledge in digital dentures is preferred, but not required

  • High level of attention to detail with exceptional quality standards

  • Excellent hand/eye coordination

  • Ability to utilize magnification goggles for extended periods of time

  • Team player is a must with a willingness to learn new responsibilities

  • Previous experience in a relevant field or dental environment preferred

  • Ability to stand for extended hours and lift weight up to 20lbs.

  • High School Diploma or equivalent

Pay: $18.00 - $22.00 CAD per hour

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

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Management Career Manager Management Career Manager

DENTAL LAB MANAGER (Multiple Locations)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well-organized individual for the position of Dental Laboratory Manager to join our team!

***MULTIPLE LOCATIONS AVAILABLE***

Relocating candidates will be considered

Job Summary: The Dental Laboratory Manager of MicroDental Lab will oversee all aspects of the day-to-day operations of the laboratory. They will be responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit-making results and customer satisfaction.

Primary Responsibilities:
• Ensure laboratory maintains and manage relevant proficiency and quality control standards
• Ensure individualized customer service, communication, and directly interact with customers in resolving issues as necessary including a system to monitor customer maintenance and plan for meeting industry standards for customer retention
• Measure and regularly communicate the operational performance (cost, quality, time, customer issues) through effective metrics and related capabilities (i.e., processes, systems, data)
• Hire, train, engage, empower, develop and mentor laboratory staff
• Establish and conduct a professional employee evaluation system for rating performance, goal setting, and providing regular feedback to the staff members
• Establish a regular system of staff communication—including production/team huddles, team meetings, and all-lab communication
• Establish performance goals in collaboration with the Company’s Senior Executive Leadership team
• Establish, deploy, and continuously improve a standard, consistent way of managing laboratory to facilitate continued company growth
• Establish and manage departmental budget/P&L in coordination with CEO/CFO
• Assist in a plan for developing a sales and marketing strategy that integrates with the corporate sales team to attain budgeted sales revenue goals
• Plan and execute ongoing productivity improvement strategy across the laboratory operations, leveraging internal and external best practices
• Collaborate and interact with other departments such as R&D, human resources, accounting and IT to establish and refine efficient and effective processes while ensuring the company's operational priorities are aligned with the company strategy
• Ensure Operations-related data, analysis, and guidance are provided in the preparation of bids for potential customer contracts as well as strategic partner initiatives
• Assist in the development of and ensure accountability for production department materials and labor budgets
• Assist with product analysis and pricing development
• Attend tradeshows, meetings, and other events as required
• Ensure that safety protocol and safe practices are being followed throughout the laboratory
• Minimize material waste and control material costs in conjunction with the finance department

Qualifications:
• Bachelor’s Degree in Management, Business, or equivalent work experience. CDT or equivalent preferred.
• 5+ years in a leadership experience at the senior management, large dental laboratory/industry experience required
• Direct experience defining, deploying, and continuously improving operations and management processes
• Laboratory Information Management System (LIMS) software, Customer Relationship Management (CRM) software
• Operations Management: 5 years (Preferred)
• Senior Management level: 5 years (Preferred)
• Occasional travel required

All new hires will be required to pass our standard employee background check

To apply, email resume to hr@microdental.com

Micro Dental Lab USA is proud to be an Equal Opportunity/Affirmative Action employer. Micro Dental Lab USA recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status or citizenship status.

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