JR. IT SPECIALIST (MicroDental California, Livermore, CA)
MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of IT Specialist with working experience with several operating systems and software applications to join our talented team on-site in Livermore, California.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Responsibilities:
Provide onsite and remote technical support to end users
Handle CRM and digital scanner support help desk escalations through tickets or phone
Troubleshooting, user support, and assisting in the implementation of technology solutions that improve data accuracy, workflow efficiency, and user experience
Deliver user training, create user guides, and provide ongoing support for CRM and digital systems
Open and close service ticket requests, as well as managing the classification, assignment, tracking, and completion of requests
Analyze business processes to identify opportunities for automation and digital optimization
Maintain/develop dashboards, reports, and analytics for stakeholders
Ensure that resolutions are consistent with company standards and IT security and policies
Help identify and implement innovative solutions for customers
All other duties as assigned or as otherwise required
Qualifications:
Computer science or business or analytics degree or relevant IT experience a plus
Experience working in or supporting IT help desk environment is a plus
Experience with Windows 11, Microsoft 365, Outlook emails, Excel skills
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written to a wide range of end-users
Excellent organizational skills and ability to prioritize tasks among many competing requests
Excellent attention to detail and willingness to learn with a can-do attitude
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Ability to work in teams and in a team environment
Pay: $23.00 - $25.00 per hour
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.