Career Manager 5/19/26 Career Manager 5/19/26

Looking for a new job opportunity? We want to hear from you!

We are in search of the best of the best to join our team!

A passion for work and attention to detail are the keys to success.

The dental market is undergoing constant change. We meet this change with innovative technological solutions, fostering developments that put a smile on the face of not only our customers but also their patients.

Micro/ Modern Dental is a network of full cycle dental laboratories. We currently have 25 locations throughout the US and Canada. Our focus is on providing world class customer service with the best possible outcomes to our partnered dentists and patients. Our various locations focus on different aspects of the dental industry from crowns and bridges to denture and partials. Together we are the largest dental lab group in the world, leading producer of dental prosthetics. Our associated products range from traditional dental restorations, to high tech digital restorations including high precision custom made implants supported prosthetics.

To continue to thrive we need you!

We need employees who have a passion for their work, research and development, for successful products, and for good customer relations. Take your professional experience to the next level and make a career move with Micro/Modern Dental Laboratories. Get to know the possibilities offered by a position in an internationally successful company.

We are in search of the best of the best to join our team!

Apply today! To start your career and join our team of dental professionals who pride themselves on quality craftsmanship and commitment, check out our job opportunities and send us your resume to HR@moderndentalusa.com.

Career Manager 5/19/26 Career Manager 5/19/26

CUSTOMER SERVICE REPRESENTATIVE (MicroDental California, Livermore, CA)

Our Company has the following to offer:

Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills:

Answer, research and route incoming calls (average 80 calls per day), while providing high-level customer care
Assist with Outbound follow-up courtesy calls as needed
Dispatch drivers and process customer courier pickup requests.
Handle customer supply orders and case pre-book requests.
Manage all case-related information, including photos, notes, and documentation, and ensure timely communication to relevant teams.
Aid with the communication of the introduction of incentive programs
Work cross-functionally with Sales, Marketing & Technical teams
Enter and maintain customer information in CRM with a 98% or greater accuracy rating
All other duties as assigned or as otherwise required

Qualifications:

Excellent telephone/email etiquette; Excellent written and verbal communication skills
Ability to work independently with minimal supervision
Customer service driven with outstanding follow-through
Demonstrated ability to solve problems quickly and thoroughly
Familiarity with CRM software and experience managing accounts across different time zones
Ability to multi-task
Proficiency in Microsoft Office and Outlook programs
Prior experience working in a high call volume call center environment
Knowledge of dental lab or dental products, materials, techniques, and terminology (a plus)
High School Diploma or equivalent required

Pay: $20.00 - $22.00 per hour

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Career Manager 5/7/26 Career Manager 5/7/26

CUSTOMER EXPERIENCE SPECIALIST (MicroDental California, Livermore, CA)

Our Company has the following to offer:

Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills:

Retain and increase orders from existing and potential customers within an assigned geographical territory
Increase customer satisfaction-emphasis on digital support, using excellent communication and telephone skills, email and virtual communication experience, and a solutions mindset
Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and growth of a territory
Monitor, assess, and communicate with supervisor potential customer-related activities, patterns and opportunities
Utilize channels of communication between customers and laboratories, keeping customers informed of the best options and additives for successful sales outcomes through outbound follow-up calls and emails
Demonstrate keen awareness of territory market conditions, competitive pricing, service requirements, and customer needs assessment
Participate in laboratory-sponsored customer engagements, study clubs, conventions, seminars
All other duties as assigned or as otherwise required

Qualifications:

Excellent computer knowledge and telephone skills, digital scan review preferred
3+ years previous experience in a dental profession preferred
Previous experience working in a sales or telephonic sales position
Must be a self-starter with strong initiative, assertiveness, and self-motivation with the ability to proactively identify opportunities, anticipate potential challenges, and effectively resolve customer concerns
Ability and willingness to reasonably make decisions, receive feedback and take calculated risks
Must possess excellent time management and organizational skills with the ability to multitask and prioritize tasks with limited supervision
Strong relationship-building and networking skills
Previous experience in Microsoft Office and Hubspot preferred
Associate’s, Bachelor’s degree, or equivalent experience preferred

Pay: $26.44 - $28.84 per hour + competitive commission structure

*All new hires will be required to pass our standard employee background check*

Career Manager 5/7/26 Career Manager 5/7/26

DENTAL LAB BUSINESS DEVELOPMENT (MicroDental Laboratories, Multiple Locations)

*MULTIPLE LOCATIONS AVAILABLE*

Our Company has the following to offer:

Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, and 401(k)
Competitive base salary + commissions
Paid vacation, holidays, and flexible working hours
Career advancement opportunities
Significant investment in industry-leading technology
A supportive culture with the resources you need to be successful in your territory

Responsibilities:

Gain and maintain strong understanding of dental laboratory products, digital dentistry workflows, scanning systems, implants, and prosthetic solutions
Use in person visits, presentations, demos, and follow-up to grow revenue and market share
Leverage selling skills, marketing campaigns, and technical insight to generate opportunities
Meet and exceed assigned revenue goals, activity metrics, and territory targets. Track sales activities, progress, and pipeline through CRM tools
Work as a liaison between dental practices and the laboratory, ensuring clear communication and seamless service
Monitor market trends and competitive landscape, and provide insights to leadership
Collaborate closely with internal lab team to support customer needs and resolve issues
All other duties as assigned or as otherwise required

Qualifications:

Degree in sales, marketing business is preferred
A minimum of 5 years of business to business outside sales experience, preferably within the dental, medical device, or healthcare services field
Ability to demonstrate consultative sales skills
Familiarity with digital workflows, intraoral scanners, implants, or cosmetic restorative dentistry
Strong budget development, oversight and sales management skills
Strong written/oral communication and a customer-first mindset
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook); CRM experience (Salesforce, HubSpot, etc.) preferred. Demonstrate proficiency in leads tracking and conversion metrics
Proven history of achieving sales quotas and building a territory;
Ability to travel and navigate the surrounding area of the assigned territory, accommodating overnight stays as needed
Must possess a valid driver’s license and pass a company MVR check

Pay: $50,000.00 - $65,000.00 per year + competitive commission structure

*All new hires will be required to pass our standard employee background check*

Career Manager 5/7/26 Career Manager 5/7/26

DENTAL LAB - SALES LEAD (MicroDental Laboratories, Multiple Locations)

*MULTIPLE LOCATIONS AVAILABLE*

Our Company has the following to offer:

Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, and 401(k)
Competitive base salary + commissions
Paid vacation, holidays, and flexible working hours
Career advancement opportunities
Significant investment in industry-leading technology

Primary Responsibilities & Skills:

Create new business opportunities through market research, networking and lead generation
Maintain an up-to-date understanding of industry trends, product knowledge, competitive landscape and technical developments to increase business opportunities
Manage sales process from prospecting and nurturing leads to closing deals and ensuring a positive customer experience
Utilize CRM tools to track interactions, analyze sales metrics, and monitor performance
Attend trade shows, meetings, and other events as required, accommodating regular travel, both local and national destinations
Provide coaching to sales representatives; motivate, train, and support team to achieve sales targets, lead team in adapting to business needs as they change, managing multiple tasks and roles simultaneously
Maintain assigned budget while increasing financial performance and revenue growth
All other duties as assigned or as otherwise required

Qualifications:

Bachelor’s degree, preferably in sales, marketing, or business
A minimum of 10 years of dental sales experience is required
5+ years of supervisory/management experience is required
Ability to demonstrate consultative sales skills
Ability to manage customers and direct reporting employees nationally, across different time zones
Highly trained in conflict management and business negotiation processes
Excellent ability to communicate both written/oral -high competency in customer service and solution mindset
Ability to demonstrate proficiency in leads tracking and conversion metrics
Ability to travel regularly, accommodating overnight/weekend stays as needed
Must possess a valid driver’s license and pass a company MVR check

Pay: $65,000.00 - $75,000.00 per year + competitive commission structure

*All new hires will be required to pass our standard employee background check*

Career Manager 5/7/26 Career Manager 5/7/26

CAD/CAM TECHNICIAN - TRAINEE (MicroDental California, Livermore, CA)

Microdental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual for the position of Dental CAD/CAM Technician Trainee to join our team.

*Qualified candidates with 5+ years of relevant experience are eligible for a sign on bonus of $1000, after 120 days of continuous employment.*

Our Company has the following to offer:

Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills:

Perform dental model digital scanning with 3Shape scanning system
Execute dental digital model design and processing
Implement digital dental designs and alterations
Responsible for the timely scanning and processing of cases
Accountable for quality control of cases scanned
Follow daily schedule and production goals
All other duties as assigned or as otherwise required

Qualifications:

Knowledge of dental laboratory materials, terminology and techniques preferred
High level of attention to detail with exceptional quality standards
Excellent organizational skills and attention to detail a must
Team player with a willingness to learn new responsibilities
High School diploma or equivalent required

Pay: $17.00 - $18.00 per hour

*All new hires will be required to pass our standard employee background check*

Career Manager 5/7/26 Career Manager 5/7/26

CERAMIST (MicroDental California, Livermore, CA)

*Qualified candidates with 5+ years of relevant experience are eligible for a sign on bonus of $1000, after 120 days of continuous employment.*

Our Company has the following to offer:

Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Responsibilities:

Responsible for producing the esthetics that our customers have come to expect
Responsible for facial cutback layering of porcelain, contouring, and glazing of high end anterior and posterior zirconia and e.max restorations
Proficiency in full contour crown and bridge contouring and stain and glaze
Ability to produce artistic, esthetic, and consistent, high-quality porcelain and staining work
Ability to do final quality inspection of crown and bridge cases with efficiency
Ability to match and create custom shades and meet tight deadlines
Operate a variety of dental laboratory tools and equipment
Maintain clean equipment and work area
All other duties as assigned or as otherwise required

Qualifications:

Knowledge of dental lab products, materials, terminology, and techniques preferred
Minimum of 3 years’ experience in porcelain layering, contouring, and finishing of ceramic restorations
High level of attention to detail with exceptional quality standards
Strong communication skills
Excellent hand/eye coordination
Ability to utilize magnification goggles for extended periods of time
Team player is a must with willingness to learn new responsibilities
High School diploma or equivalent required

Pay: $24.00 - $30.00 per hour

*All new hires will be required to pass our standard employee background check*

Career Manager 5/7/26 Career Manager 5/7/26

DENTAL LAB MANAGER (Multiple Locations)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well-organized individual for the position of Dental Laboratory Manager to join our team!

***MULTIPLE LOCATIONS AVAILABLE***

Relocating candidates will be considered

Job Summary: The Dental Laboratory Manager of MicroDental Lab will oversee all aspects of the day-to-day operations of the laboratory. They will be responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit-making results and customer satisfaction.

Primary Responsibilities:
• Ensure laboratory maintains and manage relevant proficiency and quality control standards
• Ensure individualized customer service, communication, and directly interact with customers in resolving issues as necessary including a system to monitor customer maintenance and plan for meeting industry standards for customer retention
• Measure and regularly communicate the operational performance (cost, quality, time, customer issues) through effective metrics and related capabilities (i.e., processes, systems, data)
• Hire, train, engage, empower, develop and mentor laboratory staff
• Establish and conduct a professional employee evaluation system for rating performance, goal setting, and providing regular feedback to the staff members
• Establish a regular system of staff communication—including production/team huddles, team meetings, and all-lab communication
• Establish performance goals in collaboration with the Company’s Senior Executive Leadership team
• Establish, deploy, and continuously improve a standard, consistent way of managing laboratory to facilitate continued company growth
• Establish and manage departmental budget/P&L in coordination with CEO/CFO
• Assist in a plan for developing a sales and marketing strategy that integrates with the corporate sales team to attain budgeted sales revenue goals
• Plan and execute ongoing productivity improvement strategy across the laboratory operations, leveraging internal and external best practices
• Collaborate and interact with other departments such as R&D, human resources, accounting and IT to establish and refine efficient and effective processes while ensuring the company's operational priorities are aligned with the company strategy
• Ensure Operations-related data, analysis, and guidance are provided in the preparation of bids for potential customer contracts as well as strategic partner initiatives
• Assist in the development of and ensure accountability for production department materials and labor budgets
• Assist with product analysis and pricing development
• Attend tradeshows, meetings, and other events as required
• Ensure that safety protocol and safe practices are being followed throughout the laboratory
• Minimize material waste and control material costs in conjunction with the finance department

Qualifications:
• Bachelor’s Degree in Management, Business, or equivalent work experience. CDT or equivalent preferred.
• 5+ years in a leadership experience at the senior management, large dental laboratory/industry experience required
• Direct experience defining, deploying, and continuously improving operations and management processes
• Laboratory Information Management System (LIMS) software, Customer Relationship Management (CRM) software
• Operations Management: 5 years (Preferred)
• Senior Management level: 5 years (Preferred)
• Occasional travel required

All new hires will be required to pass our standard employee background check

To apply, email resume to hr@microdental.com

Micro Dental Lab USA is proud to be an Equal Opportunity/Affirmative Action employer. Micro Dental Lab USA recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status or citizenship status.