DENTAL LAB BUSINESS DEVELOPMENT (MicroDental Laboratories, Northeast Region)
MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the Business Development role to join our company.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, and 401(k)
Competitive base salary + commissions
Paid vacation, holidays, and flexible working hours
Career advancement opportunities
Significant investment in industry-leading technology
A supportive culture with the resources you need to be successful in your territory
Responsibilities:
Gain and maintain strong understanding of dental laboratory products, digital dentistry workflows, scanning systems, implants, and prosthetic solutions
Use in person visits, presentations, demos, and follow-up to grow revenue and market share
Leverage selling skills, marketing campaigns, and technical insight to generate opportunities
Meet and exceed assigned revenue goals, activity metrics, and territory targets. Track sales activities, progress, and pipeline through CRM tools
Work as a liaison between dental practices and the laboratory, ensuring clear communication and seamless service
Monitor market trends and competitive landscape, and provide insights to leadership
Collaborate closely with internal lab team to support customer needs and resolve issues
All other duties as assigned or as otherwise required
Qualifications:
Degree in sales, marketing business is preferred
A minimum of 5 years of business to business outside sales experience, preferably within the dental, medical device, or healthcare services field
Ability to demonstrate consultative sales skills
Familiarity with digital workflows, intraoral scanners, implants, or cosmetic restorative dentistry
Strong budget development, oversight and sales management skills
Strong written/oral communication and a customer-first mindset
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook); CRM experience (Salesforce, HubSpot, etc.) preferred. Demonstrate proficiency in leads tracking and conversion metrics
Proven history of achieving sales quotas and building a territory;
Ability to travel and navigate the surrounding area of the assigned territory, accommodating overnight stays as needed
Must possess a valid driver’s license and pass a company MVR check
Pay: $50,000.00 - $65,000.00 per year + competitive commission structure
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
CUSTOMER EXPERIENCE SPECIALIST (MicroDental California, Livermore, CA)
MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized Customer Experience Specialist to join our company.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities & Skills:
Retain and increase orders from existing and potential customers within an assigned geographical territory
Increase customer satisfaction-emphasis on digital support, using excellent communication and telephone skills, email and virtual communication experience, and a solutions mindset
Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and growth of a territory
Monitor, assess, and communicate with supervisor potential customer-related activities, patterns and opportunities
Utilize channels of communication between customers and laboratories, keeping customers informed of the best options and additives for successful sales outcomes through outbound follow-up calls and emails
Demonstrate keen awareness of territory market conditions, competitive pricing, service requirements, and customer needs assessment
Participate in laboratory-sponsored customer engagements, study clubs, conventions, seminars
All other duties as assigned or as otherwise required
Qualifications:
Excellent computer knowledge and telephone skills, digital scan review preferred
3+ years previous experience in a dental profession preferred
Previous experience working in a sales or telephonic sales position
Must be a self-starter with strong initiative, assertiveness, and self-motivation with the ability to proactively identify opportunities, anticipate potential challenges, and effectively resolve customer concerns
Ability and willingness to reasonably make decisions, receive feedback and take calculated risks
Must possess excellent time management and organizational skills with the ability to multitask and prioritize tasks with limited supervision
Strong relationship-building and networking skills
Previous experience in Microsoft Office and Hubspot preferred
Associate’s, Bachelor’s degree, or equivalent experience preferred
Pay: $26.44 - $28.84 per hour + competitive commission structure
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.