Sales & Service Career Manager Sales & Service Career Manager

PRODUCTION COORDINATOR (MicroDental California, Livermore, CA)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Production Coordinator to join our team in Livermore, California.

Our Company has the following to offer:

  • Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays

  • Flexible working hours

  • Career advancement opportunities

  • Investments in the latest technology

  • Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills:

  • Responsible for the data entry for incoming cases

  • Liaison between departments by communicating delivery requirements of cases

  • Monitor case flow of certain assigned products by reviewing target dates at each stage

  • Support the Technical Services Reps by completing paperwork changes, case scheduling, following up on long term hold cases, and calling doctors for service related items

  • Ensures excellent customer relations by handling doctor’s complaints within a 24 hour period

  • Responsible for taking care of special requests from Technical Support, Dental Services or Doctor’s regarding cases in production

  • Bills for services by making any changes to case entry that are required; billing doctors for cases that are ready to ship; attaching and reviewing invoices; bringing cases to shipping after billing; shipping cases past shipping cut-off time

  • All other duties as assigned or as otherwise required

Qualifications:

  • Prior dental office or lab industry experience preferred

  • Highly motivated, detail oriented, well-organized professional with strong interpersonal, verbal and written communication skills

  • Self-starter with ability to multi-task, prioritize and complete multiple projects accurately and on time with minimal supervision

  • Must be able to integrate directions quickly and react with a high sense of urgency

  • Ability to be effective and flexible in stressful situations (i.e., unexpected problems, tight deadlines)

  • Able to work well in a team environment and interact effectively within the laboratory and outside contacts

  • Knowledge of MS Office Suite, including Excel, Word, and Outlook

  • High School Diploma or Equivalent Required

Pay: $17.00 - $18.00 per hour

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

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Sales & Service Career Manager Sales & Service Career Manager

PART-TIME DELIVERY DRIVER (ADL, Louisville, KY)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for an experienced Delivery Driver to join our team.

Our Company has the following to offer:

  • Excellent compensation plan with benefits including 401(k)

  • Flexible working hours

  • Career advancement opportunities

  • Investments in the latest technology

  • Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Responsibilities:

  • Ensure timely delivery of goods to predetermined customers on specific routes

  • Review orders prior to delivery, loading and unloading company vehicle

  • Obtain delivery confirmations from each customer

  • Provide excellent customer service to our client base

  • Conduct inspections of vehicle before departing on delivery/pick up route

  • All other duties as assigned or as otherwise required

Qualifications:

  • High school diploma or equivalent

  • Prior experience in a related job preferred

  • Must possess a valid driver’s license

  • Ability to pass company background and MVR check

  • Able to lift up to 50 pounds comfortably

  • Ability to communicate effectively in English

  • Strong organizational and customer service skills

Pay: From $10.00 per hour

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

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